Frequently asked questions:

We recommend using Argan Oil alone, preferably at night, without any additional lotion. 

We are sorry that you are having difficulty placing your order.

Please be aware that if your billing address does not match the credit card company's records exactly, your order may not be processed.

If you have further concerns regarding placing an order, pleaase email us at info@biocollection.com, or call us at 281-888-6829 Mon – Fri  8AM - 5PM CST. 

You may not have received an order confirmation for various reasons. The most common reasons are:

- If you have set spam filters too high, our emails may be deleted once they are received. Please check your spam box.
- You may have entered an incorrect email address. 
- Your order may not have been successfully submitted. 

For further information, please email us at info@biocollection.com, or call us at 281-888-6829 Mon – Fri  8AM - 5PM CST.

Orders submitted on our website process and ship very quickly. Regrettably, we may not be able to cancel or modify orders. We are sorry for any inconvenience this may cause. To receive a refund on your purchase, please see the "Return a Product" policy below.

Should you have additional questions or concerns, email us at info@biocollection.com, or call us at 281-888-6829 Mon – Fri  8AM - 5PM CST. 

If you wish to return any items purchased from www.biocollection.com, such items must be returned to BIO COLLECTION within 30 days of purchase. To initiate a return, simply send an email to info@biocollection.com including your invoice and reason for return. All authorized returns must be sent by prepaid shipping to the address listed under "Contact" on our website.

Should you have additional questions or concerns, please email us at info@biocollection.com, or call us at 281-888-6829 Mon – Fri  8AM - 5PM CST. 

We can ship BIO Collection products to each of the locations listed below. The list will be updated periodically to reflect any possible changes.

However, if your country is not included, please email us at info@biocollection.com or call us at +1-281-888-6829 and we will be make every effort to ship the items to your location.

Argentina
Australia
Bahamas
Bahrain
Brazil
Canada
Costa Rica
Cyprus
Denmark
Dominican Republic
France
Germany
Guam
Hong Kong
Iceland
Ireland
Israel
Italy
Japan
Malaysia
Mexico
Monaco
Netherlands
Norway
Puerto Rico
Republic of Korea
Saudi Arabia
South Africa
Sweden
Switzerland
United Arab Emirates
UK
U.S. Virgin Islands